Safeguarding Future Consumer Rights: Reinforcing the Principle of Strict Liability in Business Actors' Liability for Latent Product Defects Under Consumer Protection Law
Keywords:
Consumer Protection, Strict Liability, Liability, Hidden DefectsAbstract
The increasingly complex nature of modern commerce poses new challenges for consumer protection, particularly regarding the distribution of goods containing hidden defects. The lack of information and the limited ability to prove fault place consumers in a weak position when seeking to hold businesses liable. This study aims to analyze the strengthening of the principle of strict liability as a legal instrument to ensure consumer protection against losses resulting from goods with hidden defects. The research method used is normative legal research with a legislative and conceptual approach. The results of the study indicate that the provisions governing business operators’ liability in the Consumer Protection Law (UUPK) still have limitations in integrating the principle of strict liability, thereby causing legal uncertainty and making it difficult for consumers to prove their case. Therefore, the principle of strict liability needs to be strengthened through three aspects: first, legal substance, namely by revising Article 19(5) of the UUPK to remove the phrase “consumer fault”; second, the legal structure, through the establishment of an independent institution or organization to serve as a technical evaluator capable of providing more objective evidence, while aligning Article 56(2) with the final and binding nature of BPSK decisions as stipulated in Article 54(3); and third, legal culture, namely providing intensive legal education regarding consumer rights and the duty of good faith for business operators. Thus, strengthening the principle of strict liability in the Consumer Protection Law is a strategic step toward achieving legal certainty and justice. This study makes an academic contribution to the development of an optimal and adaptive legal framework for consumer protection, in order to guarantee consumer rights in the future.
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